Payment and delivery methods

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department  for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

No. The delivery country/region must always be the same country/region in which the purchase was made.

Home Delivery Classic by Chronopost  - Order All Day - Lead time  3 working days

Express or guaranteed delivery by Chronopost - Lead time: 2 days. Express or guaranteed orders must be placed before 12:00 noon in order to guarantee delivery.      

Please see the Delivery Fees table on the Delivery and Payment Options page

Yes. When you have chosen the Chronopost service, you have the possibility of communicating with them interactively.

• Change of suggested delivery date
• Indicate a relay point for delivery
• Indicate a safe place for delivery to your premises
• Change the delivery address

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

A delivery to a Pickup Point is not possible via the check out process, but when you've requested a delivery via the DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

There are multiple option to track your order(s)/parcel(s)

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the Chronopost tracking site. There you’ll find the most up to date status.
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the Chronopost tracking site.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by Chronopost.

Yes. When you have chosen the Chronopost service, you have the possibility of communicating with them interactively.

• Change of suggested delivery date
• Indicate a relay point for delivery
• Indicate a safe place for delivery to your premises
• Change the delivery address

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

Yes, there is a charge to the return, you have to pay the standard postal costs.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns

After you drop off your return package at a French post office, it takes one to two working days for it to arrive at the place of delivery in France where the packages are collected. Returned packages are sent weekly to our warehouse in the Netherlands.
Given these deadlines, you can expect your refund to be received within 5-10 business days.

Note: Returns received and processed before the 26th of the month will be taken into account in the commission overview for the current month. The refund will appear the following month.